Terms & Conditions, and Cancellation policy

Renter Requirements

All renters & additional drivers must be 21 years of age or older (unless otherwise posted), have a valid driver's license & a major credit card in their name.

Renters 21-24 must present a valid, acceptable credit card (debit cards are not permitted) and a valid driver's license (subject to screening of your driving record), both in the renter's name. At time of rental, an additional per-day underage surcharge of $19/day will be applied.

All drivers must provide proof of full coverage insurance. More details in 'Insurance Requirements'.

Driver's licenses are accepted from any USA state or territory. Licenses from outside the USA also may require an international driver's permit. International driver's permits are valid only if presented with the original local license. Individuals with learner's permits are not eligible to rent vehicles. All renters must have a valid driver's license in good standing for the previous 30 days. Renters only authorized to drive within the United States. Pacific Ride reserves the right to refuse rental to anyone, for any reason.

Insurance Requirements

You are responsible for all damage or loss you cause to others. You agree to provide auto liability, collision and comprehensive insurance covering you, us, and the Vehicle and must remain in effect for the duration of the rental period. Comprehensive and collision deductibles must not be more than $1,000.

All renters must carry some form of insurance from a United States policy to cover damages to the Vehicle in the event of an accident. You've got several options:

The easiest option is if you carry an insurance policy on a personal vehicle that you own or lease. We will verify with your insurer that your policy is active.

Another options is if you have an American Express card - they offer a program called 'Premium Car Rental Protection'. This is available directly from American Express  and provides coverage for your GDC rental vehicle. This is a great option because it can be purchased in addition to your regular insurance policy and provides an extra layer of protection. Many other credit cards offer similar benefits.

As of November 2018, Visa, Mastercard, & American Express offered some form of rental car coverage for cards on their networks. However, the coverage on any particular card can vary according to the bank that issued it, and even cards from the same issuer can have different levels of coverage.

If you do not have full coverage insurance you can rent another way. Please contact us for instructions. Failure to book with proper coverage is subject to our cancellation fee. You are liable for the vehicle and damage arising during your rental regardless of any insurance coverage.

Additional Drivers

Additional drivers must meet the same rental qualifications as the renter. Additional drivers must appear with the primary renter at the time of pick up. There will be no additional charge for each additional authorized driver including a spouse or domestic partner. There is a limit of one additional drivers per rental contract. A spouse or domestic partner is the only permitted additional driver on non-credit card deposits. Additional drivers age restrictions are the same as primary.

Payments & Deposits

Payment is due upon booking.

Refundable security deposits are held at the time of pickup and start at $300. If you book with a debit card deposits can be $1,000 or more depending on your insurance deductibles.

Deposits can not be used to extend your booking.

Deposits are used in the event there is damage, tolls, tickets, or fees not included in the rental agreement.

Security deposits are returned to the same card used.

Cancellation Policy

Cancellations made 7 days or more in advance of the booking date, will receive a 100% refund. Cancellations made within 2 - 6 days of booking will receive a 50% refund. No refund for cancellations less than 48 hours. All cancellations are subject to a 5% card processing fee or $25 cancellation fee, whichever is greater.

We understand things come up but enforce this rule as bookings block the use of a Vehicle for a period of time and we loose the opportunity to rent to someone else.

Mileage Policy

Mileage allowance is 300 miles per day unless otherwise specified. Up to a $3/mile charge for overages depending on the Tesla Model. Please message us for any questions before your trip.

We do offer trip extras to add additional miles or even unlimited miles on some listings. These typically need to be purchased before the trip start. These can be found at checkout under 'Trip Extras'.

Smoking Policy

Smoking is not permitted within the Vehicle at anytime. Violation of this agreement will be fined upward of $350 or more depending on damage.

Charging Policy

The 2018 Tesla Model X includes FREE Tesla Supercharging. All Tesla Supercharger stations are easy to find on all in Vehicle Tesla navigation system.

Tesla introduced a $1/minute idle fee for Superchargers to incentivize drivers to move when charging is complete.

Any fees incurred from charging at a Tesla SuperCharger will be billed or subtracted from your security deposit (as of August 2018 it is 0.26/kWh in California. Please check the state where you'll be driving here ).

If the customer is left at the side of the road with an empty battery due to poor planning, then the customer is liable for any fees including and related to the towing and recharging of the Vehicle. In addition, in any case, the fees for transporting the car to the nearest charging station are the sole responsibility of the customer.

Electric vehicles sometimes experience phantom drain where the Vehicle will loose its charge of around 2-3%/day (or more based on conditions). If parking overnight with low battery you could have an unexpected drop in range the next morning.

Use of the Vehicle

You must use the Vehicle only for your personal use and not for any commercial purposes (e.g. driving other passengers for a fee such as through Uber or Lyft)

You must exercise reasonable care in your use of the Vehicle. You are required at all times to operate the Vehicle safely, and in compliance with all applicable laws, including without limitation, speed limits and prohibitions on impaired or distracted driving.

You are required to wear seat belts during the operation of the Vehicle and to require that all of your passengers wear seat belts. You are also required to meet any laws or regulations concerning carseats and other protections for children.

You must only use the Vehicle within the United States of America. Canada and Mexico is prohibited.

Damage Policy

You are responsible for all collision damage to the Vehicle even if someone else caused it or the cause is unknown. You are responsible for the cost of repair up to the value of the Vehicle, and towing, storage, and impound fees. Your own insurance, or the issuer of the credit card you use to pay for the Vehicle rental transaction, may cover all or part of your financial responsibility for the Vehicle. You should check with your insurance company, or credit card issuer, to find out about your coverage and the amount of the deductible, if any, for which you may be liable. Further, if you use a credit card that provides coverage for your potential liability, you should check with the issuer to determine if you must first exhaust the coverage limits of your own insurance before the credit card coverage applies.

You are responsible for all damage to, and for loss or theft of, the Vehicle including damage caused by collision, weather, road conditions and acts of nature, even if you are not at fault. You are responsible for the cost of repair, or the actual cash retail value of the Vehicle on the date of the loss if the Vehicle is not repairable or if we elect not to repair the Vehicle. You are also responsible for Loss of Use (without regard to fleet utilization), Diminished Value, and our administrative expenses incurred processing a claim. You must report all accidents and incidents of theft and vandalism to us and the police as soon as you discover them.

Flat tires are a fact of life, and renters are responsible for a flat tire that occurs during the trip, as well as any related damage that may result from that flat or damaged tire.

In the event of a flat, the renter should contact roadside service to change the tire and replace it with a spare, and then coordinate next steps with the host. If the tire can be repaired, it might be best to do so. If the sidewall is damaged or a repair is not possible, the renter is responsible for replacing that tire.

In the event of a collision or other damage, file a police report, take photos, gather insurance/ID from other party (if applicable) and let us and your insurance know asap.

Charges and Costs

You will pay us at or before the conclusion of this rental, or on demand, all charges due to us under this Agreement, including the charges and fees shown on the Face Page of the Rental Agreement and:

(a) a mileage charge based on our experience if the odometer is tampered with; (b) any taxes, surcharges or other government-imposed fees that apply to the transaction; (c) all expenses we incur locating and recovering the Vehicle if you fail to return it, return it to a location or office other than the location or office identified by us, or if we elect to repossess the Vehicle under the terms of this Agreement; (d) all costs including pre- and post-judgment attorney fees we incur collecting payment from you or otherwise enforcing or defending our rights under this Agreement; (g) a reasonable fee not to exceed $350 to clean the Vehicle if returned substantially less clean than when rented or if there is evidence of smoking in our Vehicle; and, (h) towing, impound, storage charges, forfeitures, court costs, penalties and all other costs we incur resulting from your use of the Vehicle during this rental. Special rental rates, vehicle category upgrades or any equipment or services provided to you free of charge only apply to the initially agreed upon rental period: If you return the Vehicle after the Due-In Date, you may be charged the standard rates for each day (or partial day) after the Due-In Date, which may be substantially higher than the rates for the initially agreed rental period. You also may be charged the standard fees for each day (or partial day) after the Due-In date for any equipment or services provided to you without charge for the initially agreed upon rental period. You will not receive a refund of prepaid amounts if you return the Vehicle before the Due-In Date. All Charges are subject to a final audit. If errors are found, you authorize us to correct the Charges with your payment card issuer

You are responsible for paying the charging authorities directly for all parking citations, toll fees, fines for toll evasion, and other fees, fines and penalties assessed against you, us, or the Vehicle during this rental. If you fail to pay any of these charges and we pay any part of them, you will reimburse us for all such charges and, in addition, pay us an administrative fee of up to $40 for each such charge.

Optional Equipment

Upon request and subject to availability, we offer certain Optional Equipment, including but not limited to, Child Seats and Booster Seats, for your use during the rental at an additional charge.

All Optional Equipment is rented AS IS and must be returned to us at the end of the rental in the same condition as when rented. Optional Equipment is not part of the car.

You are responsible for any loss or damage to any Optional Equipment regardless of the cause. You should review the operational instructions for all Optional Equipment before leaving the rental location.

If you rent a Child Seat from us, you have the sole responsibility to inspect and properly install the seat yourself.

We make no warranties, express, implied or apparent, regarding the Child Seat or any other Optional Equipment, no warranty of merchantability, and no warranty that the Child Seat or any other Optional Equipment is fit for a particular purpose.

You are responsible for all injury or damage arising out of, or related to your use of the Child Seat, or any other Optional Equipment.

Modifications

No term of this Agreement or Rental Agreement can be waived or modified except by a writing signed by one of our expressly authorized representatives.

Pacific Ride counter representatives are not authorized to waive or change any term of this Agreement or Rental Agreement.

If you wish to extend the rental period in which the total number of days rented exceed 28 days, you must return the Vehicle to our rental office for inspection and written amendment from us by the Due-In Date.

This Agreement and the Rental Agreement constitutes the entire agreement between you and us. All prior representations and agreements between you and us regarding this rental are void.

Severability

If any provision of this Agreement or Rental Agreement is determined to be unlawful, contrary to public policy, void or unenforceable, all remaining provisions shall continue in full force and effect

Waiver; Jurisdiction

A waiver by us of any breach of this Agreement or Rental Agreement is not a waiver of any additional breach or waiver of the performance of your obligations under this Agreement. Our acceptance of payment from you or our failure, refusal or neglect to exercise any of our rights under this Agreement does not constitute a waiver of any other provision of this Agreement.

To the extent permitted by law, you release us from any liability for consequential, special or punitive damages in connection with this rental or the reservation of a Vehicle.

If any provision of this Agreement or Rental Agreement is deemed void or unenforceable, the remaining provisions are valid and enforceable